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Privacy Policy

Privacy Policy
Effective Date: 17 Januart 2025

At The Den Gym, your privacy is important to us. This policy outlines how we collect, use, and protect your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

 

1. Who We Are

The Den Gym
Address: The Den Gym, Ferry Ln, Shepperton TW17 9LQ
Phone: 07547 019659

For any privacy-related questions, please email us at [insert email address].

 

2. What Data We Collect

We may collect the following personal data:

  • Name, email address, and phone number.

  • Payment details (for online membership payments).

  • Information submitted via medical questionnaires to determine fitness suitability.

  • Information collected via cookies on our website.

 

3. How We Collect Data

We collect data in the following ways:

  • Through lead forms (e.g., enquiries or class sign-ups).

  • Via WODBoard for class bookings and membership management.

  • Through cookies and tracking tools on our website.

  • When you sign up for email newsletters or marketing communications.

 

4. How We Use Your Data

Your personal data is used for the following purposes:

  • To respond to enquiries and provide requested information.

  • To manage class bookings and memberships.

  • To send marketing communications, including emails, offers, and newsletters.

  • To improve our website and user experience through analytics.

 

5. Data Sharing

We only share your data with trusted third parties where necessary:

  • WODBoard: For managing class bookings and memberships.

  • Facebook: For targeted ads and marketing campaigns.

  • Google Analytics: For tracking website performance and user behaviour.

We do not sell or share your data with any unauthorised third parties.

 

6. Cookies and Tracking

Our website uses cookies and tracking tools to:

  • Analyse website traffic and improve performance.

  • Deliver personalised ads via platforms like Facebook.

  • Enhance your overall experience on our website.

You can manage cookie preferences via your browser settings.

 

7. User Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of receiving marketing communications.

To exercise these rights, please email us at [insert email address].

 

8. Data Retention

We retain your personal data for as long as necessary to provide our services or as required by law.

 

9. Data Security

We implement appropriate security measures to protect your personal data, including encryption, secure servers, and restricted access.

 

10. Medical Questionnaires

We collect information via medical questionnaires to ensure your fitness to train. This data is treated as sensitive and is stored securely.

 

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and significant updates will be communicated directly to you.

 

Thank you for trusting The Den Gym with your personal information. If you have any concerns, don’t hesitate to get in touch with us.

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